These General Terms govern the use of the website www.artbottega.hr and the use of the Internet shopping service via the website www.artbottega.hr.
In accordance with the General Conditions, the terms listed below have the following meaning:
“Pineli & Vino – Art Bottega” means the company Art Bottega jdoo for services and trade with its headquarters in Split, Vukovarska 13, registered in the court register of the Commercial Court in Split, OIB: 19317756799, MBS: 05444489;
“Website” means the website www.artbottega.hr, which is the property of Art Bottega.
“User” represents any fully capable person, legal or natural, who has registered to use the online shopping service on the website. Art Bottega bears no responsibility for false representation as well as for any action contrary to this provision.
“Consumer” is a natural person who, as a buyer, concludes a Purchase Agreement with Art Bottega as a seller outside of his economic or professional activity.
“Merchant” is a legal or physical person who independently and permanently carries out economic activity for the purpose of making a profit through the production, sale of goods or provision of services on the market.
“Internet shopping service” is a service that allows registered users to purchase products from the Art Bottega seller via this website.
“Product” represents all products/services that are highlighted on the website and that can be purchased via the Internet shopping service.
“Price” represents the final price in kuna (HRK) for a particular product or service, or a certain quantity of products, including taxes and other public charges. Delivery costs are not included in the price.
“Purchase Agreement” means the product purchase agreement between the user and Art Bottega, concluded when Art Bottega receives a proper order for the product from the user.
“Proper order” is any order with all correct and complete information and for which the user has made a payment to Art Bottega’s account and which payment has been recorded on Art Bottega’s account no later than 48 hours after sending the order.
By accessing the website through the appropriate technical means and using them, each User undertakes to comply with these General Terms and Conditions and agrees that the same provisions apply to him. All information on the website is presented for informational purposes only and in good faith. Art Bottega jdoo is the Organizer of the event (event) Pineli & Vino – Art Bottega, (hereinafter referred to as the Organizer) as well as the owner of the brand itself. Booking and selling tickets for the event is done through this online shop. A ticket is an item, information or digital good that allows entry to the event for which it was purchased in the sales channels offered. Art Bottega jdoo guarantees the security of the system and the validity of tickets purchased exclusively through the official sales channels advertised on our website. All types of tickets offered by Art Bottega jdoo are used in such a way that the first person who uses the ticket has the possibility of entry, unless it is a case of personalized tickets that are linked to the name and surname of an individual customer, when the customer can confirm his identity at any time by viewing in a public document. The sales channels for the event are this Internet store and cash desks at the event location. Depending on the Organizer’s needs, tickets can be sold outside the designated sales channels. The organizer reserves the right to change the program and subsequently change the ticket price.
By placing an order through the website, you agree to these General Terms and Conditions.
The general conditions are an integral part of the contract, and refer to the procedure for ordering, payment, delivery and termination, as well as complaints of products offered on our website. The point of sale is located in the Republic of Croatia.
Limitations and Responsibilities
When using the website, Users are obliged to provide accurate, valid and complete personal data, especially when filling out the registration form. The opposite treatment authorizes Art Bottega to deny such a user access or to deny him the realization of all or part of the services or products offered to them. By registering on the website, the User confirms that he fully accepts these General Terms and Conditions, guarantees the completeness, accuracy, truthfulness and up-to-dateness of his personal data. The registration or user account is created only for one person and it is not allowed to communicate information about the registration or user account to third parties. The user is obliged to keep information about his security password and user account. The use of someone else’s registration or user account is not allowed. The user is also responsible for all unauthorized activities authorized and carried out under his username and/or password if he has not previously informed Art Bottega about the unauthorized use of his username and/or password (or suspicion of the same). Art Bottega is not responsible for delays in delivery, or for any problem caused by incorrect or incorrect User data. The same is not responsible for the resulting damages, if the User has forgotten his password, or if it becomes known to a third person. Data can be changed after logging in, where you can also view data on active orders. Art Bottega is not responsible for damages and malfunctions caused by changes to registered data.
By using the website, the User is granted a limited, non-exclusive, non-transferable and revocable license to use the content of the website in such a way that it is viewed for personal purposes. The user undertakes not to use the website in any way that is contrary to positive regulations, and not to enter on the website or distribute via the website any content that is contrary to positive regulations, change, delete or destroy any data on the website .
In particular, the user has no right to download, reproduce, change, edit, distribute, display, delete, send, sell, resell, adapt, change the content, create derivatives, include in other Internet pages or media or use in any way except for personal purposes for home use.
Documents, data and information published on the website may not be reproduced, distributed or in any way used for commercial purposes without the express consent of Art Bottega or in any way that may cause damage to Art Bottega or any third party.
Product photos displayed on the website are purely illustrative in nature, and may not always correspond in all details to the actual appearance and content of the product. Due to the possibility of individual adjustment of computer monitors, differences in the perception of product colors by the human eye and similar variables, Art Bottega does not guarantee complete conformity of the colors of the delivered products with the colors that users see on their monitor screen. In the case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a question of a lack of product and, therefore, it is not a basis for returning the product.
Art Bottega fully disclaims any responsibility that may arise from or is in any way related to the use of the Internet site, and for any damage that may occur to the user or any third party in connection with the use or misuse of the content Internet pages. Art Bottega is also released from any responsibility for damage that could occur on devices that enable access to the website and data stored on the same devices when using the website, if it was caused by illegal actions of third parties, computer viruses and the like, and other cases for which he is not responsible.
Art Bottega bears no responsibility for the accuracy or reliability of any position, opinion, advice, or statement published on the website. Art Bottega also bears no responsibility for any loss or damage incurred by the user as a result of the user’s reliance on information obtained through the website. Users assume full responsibility for evaluating the quality, accuracy, usefulness or completeness of any information, assessment, opinion, opinion, advice or other content available through the website.
Art Bottega reserves the right to prevent access to IP addresses, (that is, users) from which actions contrary to these Terms and Conditions are carried out, and will not bear any responsibility on this basis.
Purchase and payment
Possible forms of payment on the website are:
Payment by general money order; Payment on arrival, Payment by credit and debit cards: Maestro, Mastercard, Visa, American.
If you choose to pay by bank transfer, when creating the order, a proforma invoice will be sent to your e-mail address with all the information required for the payment, including the account number to which you need to pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills – through a bank, post office or similar. After the payment has been made, your order will be considered a regular order if all data is entered correctly and completely, after which we will start processing it. If the payment is not properly received within 48 hours of sending the order, your order will not be considered proper nor will it bind Art Bottega in any way.
If you choose to pay by credit or debit card, the payment is considered completed at the time of authorization by the card issuer. After the payment has been made, your order will be considered a regular order if all data is entered correctly and completely, after which we will start processing it. If the payment is not properly received within 48 hours of sending the order, your order will not be considered proper nor will it bind Art Bottega in any way.
STATEMENT ON USING WSPay system Art Bottega’s online store uses WSPay for online payments. WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data.
The WS Pay system takes care of the method and security of payment and the protection of personal data when paying with credit and debit cards, and you can find out more details here .
ORDERING PHYSICAL PACKAGES The invoice will be attached to the package (or one of the packages if the ordered goods are delivered in several packages), unless the delivery address is different from the customer’s address. In this case, the invoice will be sent by e-mail to the customer’s address. Regardless of which payment method you have chosen, after you have made the payment and completed the order to the e-mail address you previously entered, you will receive an e-mail confirming the order. As soon as we prepare your order for delivery, you will receive a notification via e-mail, which will also contain a tracking code, which you can use to find out where your shipment is at any time. On the day of delivery, the delivery service will send you an SMS message to the mobile phone number you left in the order. The message will contain notification of the expected delivery date and the shipment number for the specified delivery.TICKET ORDER Depending on the choice of payment method and after all the necessary steps have been taken, the system will mark your order as complete. An invoice will be sent to the user’s email address specified during the purchase process, unless the delivery address is different from the customer’s address. In this case, the invoice will be sent by e-mail to the address provided for delivery of the invoice. Regardless of which payment method you have chosen, after you have made the payment and completed the order to the e-mail address you previously entered, you will receive an e-mail confirming the order.
Terms of delivery and delivery, complaints
PACKAGE DELIVERY (physical products) Orders via the website can be received every day from midnight to midnight. In the case of delivery of a physical product, delivery is made via a partner delivery service. All regular orders received on a working day (Monday – Friday) will be processed the same working day, and the shipment will be delivered within 2-5 working days at the latest. For regular orders received on Saturdays, Sundays and public holidays, the shipment will be delivered within 7 working days at the latest. The deadline for the delivery of ordered shipments to the islands and abroad or to some other location depends on the specifics of the transport to the specified locations. Product delivery is possible within the territory of the Republic of Croatia and member countries of the European Economic Area (EEA). Some of the products will not be able to be delivered to all countries, due to specific import and customs legal provisions of individual countries. Accordingly, a notification will be displayed to the user when creating the order, and before concluding the order and making the payment. If the user does not pick up the product or refuses to pick up the shipment without a valid reason, Art Bottega reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.
TICKET DELIVERY Tickets are delivered to the buyer via e-mail to the address entered at the time of purchase. The payment confirmation is valid as a ticket. Art Bottega jdoo is not responsible for damage caused by incorrect entry of an e-mail address or the impossibility of ticket delivery caused by technical problems on the part of the e-mail service provider. Once you have successfully saved the electronic ticket on your computer, print it on a standard sheet of paper. Please do not cut the ticket, as the ticket is only valid if the sheet of paper on which the ticket is printed is undamaged. Keep the ticket in a safe place until the day of the event for which the ticket is valid, because entry to the event is granted only to the first person who uses a copy of the ticket. When arriving at the venue, use the ticket in the same way as a traditional printed ticket or follow the instructions of the organizer.
RIGHT OF THE CONSUMER TO UNILATERAL TERMINATION OF THE CONTRACT (physical products) The contract that the consumer enters into with Art Bottega for the sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of the product by Art Bottega jdoo and the payment made by the user, in case it is not terminated. Pursuant to the Law on Consumer Protection, Article 72, Paragraph 1, any contract concluded through remote communication (online shopping) can be unilaterally terminated by the consumer, without giving reasons, within 14 working days from the day the product was delivered . The consumer does not have to state a reason for terminating the contract, but must notify Art Bottega within a period of 14 working days via a permanent medium of his decision to terminate the contract – via the form for unilateral termination of the contract or through any other unequivocal statement expressing his will to terminate the contract, sent by mail to the address: Art Bottega jdoo, Art Bottega jdoo Vukovarska 13, 21 000 Split or e-mail address: firstname.lastname@example.org. In case of unilateral termination of the contract, each party is obliged to return to the other what it received on the basis of the contract, in accordance with the provisions of the Law on Consumer Protection. After we receive the correctly completed form, we will notify you of the receipt of the cancellation statement on a permanent medium, and we will refund the payment once the goods have been returned to us (no later than 7 working days from the day you informed us of your decision to cancel the contract). In this case, the consumer is, in accordance with the Law on Consumer Protection, responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. The products returned by the consumer must be in good condition, unopened, unused and in the original packaging. Otherwise, and if they are not delivered within the above-mentioned deadline, it is considered that the consumer has not fulfilled his obligation to return the goods, and we are not obliged to return the paid funds in full, but an assessment of the reduction in the value of the product can be made. Likewise, the consumer does not have the right to unilaterally terminate the contract if the subject of the contract is perishable goods or goods that quickly expire. The consumer is obliged to bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract.
RIGHT TO COMPLAINT (physical products) The merchant has the right to complain about the product due to visible defects if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day of delivery of the product. Visible defects are, for example: wrong label, wrong packaging, packaging defects – labels, wrong color, wrong dimensions, delivery of a product that was not ordered and all other defects that can be observed by a normal inspection of things. The merchant has the right to complain about the product due to hidden defects (defects that could not be detected during a normal inspection when taking over the item) if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day the product defect was discovered, if the complaint is executed within the period prescribed by the Law on Obligatory Relations from the day of delivery of the product. By signing the confirmation of receipt of the shipment, the merchant confirms that when taking over the shipment, he inspected it and that the shipment was received without visible external damage, and that it corresponds quantitatively and qualitatively to the products listed on the attached invoice. The consumer has the right to complain in the event of visible and/or hidden defects within the terms prescribed by the applicable Obligatory Relations Act.
COMPLAINT PROCEDURE (physical products) The user must announce a complaint about the purchased products with a statement or complaint form, which must be submitted by post or electronically to the address: Art Bottega jdoo Vukovarska 13, 21 000 Split or to the e-mail address: email@example.com. The user, in all cases when making a product complaint, is obliged to Art Bottega to return the returned product complete, in the condition in which it was delivered and in the original packaging. The costs of returning the product are borne by the user, and the return is made by delivery to the address specified in the Complaint Form. If the product has a defect, the customer has the right to terminate the contract and refund, replace the product, remove the defect or reduce the price. Based on the complaint request, Art Bottega will refund the funds to the user to the account specified by the user in the request or replace the product with a new one within thirty (30) days from the date of receipt of the returned product to the address specified on the complaint form. If it is determined without a doubt that the complaint about the product is unjustified or that the defectiveness of the ordered product occurred due to inadequate handling or use, then the company Art Bottega točka doo is not obliged to refund the money or deliver a replacement product. The advertised product will be returned to the user at his expense with a written explanation of the reason for not accepting the return or exchange request. If the user has not received the ordered and paid product, he is obliged to report this within eight (8) calendar days from the expected arrival of the ordered product via the complaint form or via the contacts published on the website. Within that period, Art Bottega is obliged to determine what happened to the claimed shipment, and to inform the user about the further resolution of the claim.Complaints cannot be submitted by phone. COMPLAINTS; REFUNDS AND REFUNDS – TICKETS Once purchased, a ticket cannot be returned. All orders and purchases of tickets via the Internet are binding and cannot be canceled or subsequently changed. In case of cancellation or change of the schedule of the event or/and in case of interruption of the event due to unforeseen circumstances, it is possible to: exchange the issued ticket with a ticket for another event of the customer’s choice or with an appropriate gift from Art Bottega jdoo or request a refund. Tickets can only be exchanged by communicating via the official e-mail address of Art Bottega jdoo, i.e. firstname.lastname@example.org, upon presentation of a ticket for a non-held event. Refunds due to cancellations or schedule changes or/and in case of interruption of the event due to unforeseeable circumstances are made exclusively by means of payment with which the ticket was purchased (in the case of payment by card to the card with which the ticket was purchased).
Pursuant to Article 10. According to the Act on Consumer Protection (Official Gazette No. 41/14, 110/15), every user of the Internet site can express his dissatisfaction with the purchased product or service by submitting a written complaint, whereby Art Bottega will confirm receipt of the complaint in writing. You can send a complaint by post or email to the address: Art Bottega jdoo Vukovarska 13, 21 000 Split or to the e-mail address: email@example.com.
Art Bottega as the seller undertakes to respond in writing within 15 days from the day of receiving the complaint. In order for Art Bottega to comply with Article 10. paragraph 5. of the Law on Consumer Protection confirmed the receipt of a written complaint, and then responded to it, the user should provide the correct information for receiving the same. You can download the complaint form in written form here.
The sale, serving and consumption of alcoholic beverages to persons under the age of 18 is prohibited in all premises or events organized by Art Bottega.
Competent court and applicable law
All disputes that may arise based on these General Terms and Conditions will be resolved before the competent court in Split.
The law of the Republic of Croatia is the governing law for all sales contracts concluded by purchasing on this website.
Modification of general conditions
Art Bottega is authorized, without prior notice, to change the content of these General Terms and Conditions, the range of products and services, other information related to the Internet store, as well as all other content of the Internet site, subject to public publication on the Internet site, and for this reason, users are obliged at each visit the website in question to review its content. The opposite action frees Art Bottega. any responsibility. For online shopping, the General Terms and Conditions in effect at the time of ordering the product are valid.